The Gun Works of Central New York
      Full Service Gunsmithing, Sales and Service
Remington Arms Platinum Warranty Repair Center
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We Service all Firearms regardless of brand or age.

Should you have any questions or concerns regarding your Remington Arms or any other Freedom Group firearm please don't hesitate to contact us via email (info@remington.com) or by phone M-F 9am-5pm EST  - 1-800-243-9700

If you have a warranty repair or any Freedom Arms Product needing service please contact Remington and acquire a Service Request Number. 
After that you can mail the firearm to us following these guidelines 
  • Include a copy of your proof of purchase to assist in the evaluation of your repair
  • Record your serial number for future reference
  • Remove ANY accessories (sling, scope, mounts, case, etc.) Unless these items are needed to evaluate 
  • Properly package your UNLOADED firearm.  Do not ship in your hard care (Note: original boxes are not returned with your repair)
  • DO NOT SEND LIVE/LOADED OR SPENT AMMUNITION WITH YOUR FIREARM
  • If you must send ammunition please secure it in a separate carton or box
  • The package should be stuffed to prevent movement
  • Include your service request number, any documentation granted by Remington and your contact information (If you live in NYC we can not ship the firearm directly back to you so please plan accordingly)
  • Send the Entire firearm (this includes magazines and bolts)
  • If you must ship live ammunition it may be sent only by UPS and you have to advice the Shipper to obtain an ORM-D label







Click Here - to see if your Remington Model 7 or 700 falls under the XMP trigger recall program

Click Here -  to see if your Remington 887 falls under the Recall


FOR AN UPDATE ON YOUR REPAIR PLEASE EMAIL WITH YOUR SRN# AS THE SUBJECT

GunworksofCNY@gmail.com


For more information on the Remington Limited Lifetime Warranty, please visit